Community Manager

Full-time - 32 hours a week, worked onsite at Stoke over a 4-day work week - hours are 8:30 am - 5:30 pm
Pay is $45,000–$49,000/year, depending on experience

About Stoke:

Stoke Coworking exists to support entrepreneurs by increasing access to resources and fostering a sense of community. Our vision is a thriving independent and creative economy in Denton. Our values - Inclusion, Creativity, Connection, Learning, and Authenticity - shape everything we do.

We are a small but mighty team looking for someone who genuinely loves people, builds real relationships, and can tell our story well. You’ll be the person our members think of when they think of Stoke - and the voice that brings our community to life for everyone who isn’t in the building yet.

What You’ll Do:

Membership Relationships

  • Manage and nurture prospective member leads through our CRM

  • Give tours to prospective members, sharing what makes Stoke special

  • Own new member onboarding (the welcome, the relationship, the first impression) and offboarding (deactivation, surveys, goodbyes)

  • Stay active in our Slack community and engaged with members in person

  • Lead retention conversations when a member is thinking about downgrading or canceling

  • Handle offboarding conversations with care

  • Facilitate member connections

Content & Promotion

  • Content creation - includes copy, graphics, video, newsletters, blog posts, press releases, etc - to promote our space, memberships, events, and programs - keeping assets organized and easy for the team to find

  • Work in partnership with Program Manager and Facilities + Operations Manager to ensure content is in alignment with internal goals

  • Manage content calendar and social media postings across Facebook, Instagram, X, YouTube, and LinkedIn

  • Write and send our monthly newsletter (plus occasional additional newsletters)

  • Write and publish 1-2 monthly blog post highlighting members, Stoke programs, or providing expert advice

  • Keep our website content current and accurate (updating events, photos, etc)

  • Engage with online community groups to grow awareness of Stoke

Events & Programs

  • Coordinate, promote, and execute member events - Happy Hours, Huddle, holiday events, and more

  • Provide support for Stoke programs (Coffee + Convo, Spark, and others), acting as a co-host for our Program Manager

  • Partner with the Executive Director on new ideas that serve our members and grow our community

Growth

  • Attend local and regional networking events where our target audience shows up

  • Build relationships in online community groups (Facebook, Meetup, etc.) that grow awareness of Stoke

Front Desk & Team

  • Staff the front desk about 1 day a week, creating a warm, welcoming environment for guests and members

  • Participate in weekly team meetings

  • Support Stoke staff with operations and programs as needed

Who You Are:

  • You have customer service and/or sales experience and genuinely enjoy working with all kinds of people

  • You have exceptional interpersonal and networking skills

  • You write well - clean, engaging, and consistently in our voice

  • You’re comfortable with social media and basic content creation tools (Canva or similar)

  • You can navigate a hard conversation with warmth and directness

  • You’re dependable, self-motivated, and take pride in doing things right

  • A passion for entrepreneurship and small business is a plus

Benefits:

  • Medical, dental, vision, and life insurance - base plans 100% covered by Stoke

  • Optional dependent coverage at employee’s expense

  • Generous, unlimited paid time off

  • Four-day work week

  • Exposure to Denton’s local entrepreneurial and small business ecosystem

  • Opportunities for professional growth within the organization

How To Apply:

Submit your resume and letter of interest to Heather@stokedenton.com. While we appreciate your interest - please do not call to check on application status. We will be reviewing applications on a rolling basis until we find the perfect fit for the role and our team.

 

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